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Customer Support Overview

At Swisse Bangladesh, we're committed to providing prompt, friendly, and effective support before and after your purchase. Here’s how to reach us and what you can expect.

Support Channels

  • Phone Support: Call us at +8801404 458888 (9 AM – 7 PM, Saturday to Thursday)
  • Email Support: Email your query to support@swisse.com.bd
  • Live Chat: Available on Swisse.com.bd during business hours
  • Facebook Inbox: Message us via our verified page Swisse Bangladesh

What Can We Help You With?

  • Order placement, tracking, or status updates
  • Returns, exchanges, and refund assistance
  • Payment or checkout-related queries
  • Delivery delays or product condition issues
  • Product information, usage guidance, and dosage

Response Times

We aim to respond to all email and inbox messages within 24 business hours. Phone and live chat support is typically instant during working hours. Complex issues (like refunds or product claims) may take 1–3 days for resolution.

Need Order Help?

If you’ve placed an order and need help with tracking or changes, please visit our Order Tracking page or call support with your Order ID.

Note: Swisse Bangladesh’s customer support is handled directly by our in-house team based in Dhaka — no bots, no outsourcing. You're always talking to real people who care.

Still Need Help?