Refund Policy
At Swisse Bangladesh, we are committed to your satisfaction. If you are eligible for a refund based on our return or cancellation policy, please review the process and conditions outlined below.
Eligibility for Refund
- Refunds are applicable for prepaid orders canceled before shipping.
- Returns approved under our Returns & Exchanges Policy may be refunded after product inspection.
- Products must meet all return conditions: unopened, unused, and in original packaging.
Refund Process
- Once we receive your returned product, it will be inspected within 3–5 business days.
- If approved, your refund will be processed to the original payment method.
- You will be notified via email or SMS once the refund is issued.
Refund Timelines
- bKash / Nagad: Refunds are processed via wallet transfer or merchant reversal within 5–7 business days.
- Card Payments: Refunds via Visa, MasterCard, or debit cards may take 7–10 business days based on your bank.
- Bank Transfers: For approved refunds via bank, please allow up to 10 business days for the amount to reflect.
Non-Refundable Scenarios
- Opened or used items unless received damaged or incorrect.
- Products purchased during flash sales, bundles, or promotions unless defective.
- Cash on Delivery (COD) orders are not refunded unless prepaid through a return or complaint case.
Note: Swisse Bangladesh reserves the right to reject refund requests that do not comply with our return policy. Refund times may vary depending on your payment provider and bank clearance timelines.
Need Help?
For any refund-related queries, feel free to contact our support team:
Thank you for shopping with Swisse Bangladesh.
