Order Cancellation Policy
At Swisse.com.bd, we understand that you may occasionally need to cancel an order. To ensure a smooth and transparent experience, we’ve outlined our cancellation terms and procedures below.
Conditions for Cancelling an Order
- Before Order Processing: You can cancel your order any time before it is processed for shipment. Orders in “Pending” status are eligible for cancellation.
- After Order Processing: Once your order is marked as “Processing” or “Shipped,” it cannot be canceled. However, you may follow our Refund Policy after receiving the item.
How to Cancel Your Order
- Log in to your account on Swisse.com.bd.
- Go to the My Orders section.
- Select the order you wish to cancel and click Cancel Order.
- If you face any issues, please contact our customer support team for assistance.
Refunds for Canceled Orders
- Prepaid Orders: If you paid online, your refund will be processed to the original payment method within 7–10 business days.
- Cash on Delivery (COD): No refund is required since payment is made upon delivery.
Important Notes
- Orders cannot be canceled once they have been shipped.
- Customized or promotional items are not eligible for cancellation.
- Refund timelines may vary based on your bank or wallet provider.
Note: Swisse Bangladesh reserves the right to cancel any order due to stock unavailability, invalid payment, or pricing errors. This policy may be updated without prior notice.
Need Help?
If you have questions about canceling your order, please reach out to our support team:
Thank you for shopping with Swisse Bangladesh.
