Returns & Exchanges Policy
At Swisse.com.bd, your satisfaction is our top priority. If you're not fully happy with your purchase, we offer a simple return and exchange process. Please read the full policy below for eligibility, conditions, and next steps.
Eligibility for Returns & Exchanges
- Items may be returned or exchanged within 7 days of delivery.
- Products must be unused, unopened, and in their original packaging with all tags intact.
- Returns are not accepted for products that are used, damaged, or missing accessories.
Non-Returnable Items
- Perishable goods (e.g., supplements, baby nutrition products).
- Personal care items once opened (e.g., skincare, cosmetics).
- Items purchased during promotional or clearance sales.
Exchange Conditions
- Exchanges depend on product availability at the time of request.
- If your preferred replacement is unavailable, you may choose a refund or select an alternative item.
Return Process
1. Initiate a Return
- Contact our support team via email or phone to request a return authorization.
- Provide your order number, reason for return, and any supporting documents (e.g., photos of damage).
2. Prepare the Item
- Ensure the item is securely packaged to avoid transit damage.
- Include the original invoice or receipt in the package.
3. Return Shipping
- Customers are responsible for return shipping unless the product is defective or incorrect.
- For damaged or wrong items, we will arrange a free pickup or reimburse your shipping costs.
Refund Policy
- Refunds are issued after inspection of the returned product.
- All eligible refunds will be credited to the original payment method within 7–10 business days.
Exchange Process
- Contact support to initiate an exchange request.
- Shipping costs are the customer's responsibility unless due to a defect or order error.
- Once your return is verified, we will dispatch the replacement product promptly.
Damaged or Incorrect Items
- If your order is incorrect or damaged, please notify us within 48 hours of delivery.
- Provide supporting photos to help us resolve your issue faster.
- We will arrange a replacement or full refund based on your preference.
Note: Please inspect your package upon delivery. Do not accept any visibly damaged parcel. Processing returns or exchanges may take up to 14 business days.
Customer Support
If you need help with a return or exchange, our team is here to assist:
Thank you for trusting Swisse Bangladesh.
